Frequently asked questions

How can I retrieve lost property?
What should I do if I lose my travel card or if it is stolen?
Can I take my bicycle on public transport and what are the relevant terms and conditions?
Can I take my scooter on public transport?
Can I take a pushchair on public transport and what are the relevant terms and conditions?
Do I have to give advance notice if I am travelling in a wheelchair?
Can I travel with a dog or a small pet, and if so, what are the relevant terms and conditions?
Do I have to pay an extra charge for my luggage or large objects?
What are the terms and conditions and benefits of a group ticket?
Are there children's travel discounts available?
What payment methods do ticket vending machines accept?
What is an SMS ticket?
How do I order a ticket by SMS text?
How do I order a day card by SMS text?
What is a zone system?
Is a CFF General Abonnement valid (on TPF vehicles)?
Is a CFF half-price travel card valid on the Frimobil network (on TPF vehicles)?
Is the CFF ‘Line7' card valid on the Frimobil network (on TPF vehicles)?
Where can I buy a travel card?
What is the Frimobil fare-setting authority?
What happens if you travel outside of the Frimobil area?
What is an overlapping zone and what are the regulations?
Am I allowed to travel without a transport ticket?